Customer Relationship Manager Hospitality background | Hyderabad | Immediate joiner

About the role

Cyepro is looking for a Customer Relationship Manager in the Customer Success team, based in our Gachibowli, Hyderabad office. This is a full-time, in-office role and we are looking for someone who can start immediately. The title mentions a hospitality background, so candidates who have worked in guest-facing service roles and understand how to keep people happy and informed are encouraged to apply. Cyepro builds a dealer management system for Indian car dealerships, and our customers depend on it to run their sales, service and daily operations. The Customer Relationship Manager is the person who keeps those dealerships confident in the product and gets the most out of it. Strong relationships with dealer teams help us understand their needs, resolve issues quickly and shape a better product over time.

What you will do

• Build and maintain day-to-day relationships with dealership owners and their teams.
• Respond to customer questions and issues promptly and follow them through to resolution.
• Guide dealership staff in using the DMS so they can get value from it in their daily work.
• Track customer health and flag risks or concerns to the internal team early.
• Share customer feedback clearly with product and support colleagues to help improve the system.
• Keep accurate customer records and account notes in our internal systems.
• Use AI tools and chatbots to speed up responses, follow-ups, and customer communication.
• Communicate with customers confidently in Telugu, English, and Hindi, in person, by phone, and in writing.

What we look for

• Prior experience in a customer-facing role, with a hospitality background preferred.
• Strong verbal and written communication skills in English and Hindi.
• Comfortable explaining software features to non-technical users in a patient, clear way.
• Good organisational skills and the ability to manage several customer accounts at once.
• Basic computer proficiency, including spreadsheets and CRM or ticketing tools.
• Ability to work from our Gachibowli office and start immediately.