- Core CRM
- 1 user
- Basic support
Cyepro DMS· fourteen modules, one login
The dealer
management system for Indian
car dealerships.
One system that follows every customer from the first enquiry to delivery and RTO, with stock, exchange and accounts around it.
Working with dealers of
- Hyundai
- Honda
- Renault
- Piaggio
- VinFast
What is a dealer management system?
A dealer management system (DMS) is the software a car dealership runs its business on. It records every customer from first enquiry through test drive, booking, invoice, delivery and RTO registration, and keeps stock, exchange cars, finance, insurance and accounts linked to that same customer, so owners and managers see one set of numbers.
Why dealers move to a DMS
What a DMS changes in an Indian showroom
In most dealerships the work is spread across a CarDekho inbox, a walk-in register, Excel price sheets and a dozen WhatsApp groups. Discounts get agreed on a phone call, and only the RTO clerk knows where a number plate is.A DMS puts all of that on one customer record, with stage-by-stage WhatsApp messages to the customer that can be switched on for each dealership. Follow one car sale:
Illustration · sample data
- 01 · Enquiry
Every lead lands in one list, with an owner and a dated next step
Leads from CarDekho, CarWale, 91Wheels, Meta lead ads (where set up for your dealership), your website and Excel land in one list. Duplicates are blocked; new leads are assigned by round robin, territory (pincode, urban or rural) or by hand.
- 02 · Test drive
Test drives with customer OTP
Book a slot, verify the customer with an OTP, and take licence and before-and-after vehicle photos. Home visits work the same way.
- 03 · Booking
Discounts go to a manager for approval
Price and discount go to a manager for approval; a rejection needs remarks. Receipts carry attachments and are recorded against the booking, next to the on-road price sheet and allotment.
- 04 · Invoice and delivery
Invoice, delivery checklist and challan
Invoices with the tax breakdown and your own number series, a delivery checklist and challan. The cashier marks the invoice complete.
- 05 · RTO
Every car tracked to delivery and RTO
Seven stages for private registrations and four for business: temporary and permanent numbers, plate and smart-card handover and documents, updated by your team.
Modules
Every module a dealership runs on, in one login.
Fourteen modules sharing one customer record, one vehicle master and one set of roles.
Sales
Lead capture and assignment
Leads from CarDekho, CarWale, 91Wheels, Meta lead ads (where set up for your dealership), your website and Excel land in one list. Duplicates are blocked; new leads are assigned by round robin, territory (pincode, urban or rural) or by hand.
Sales
Enquiry and proforma
Model, variant, colour, finance and exchange on one enquiry form, and a proforma or quotation PDF to share with the customer.
Sales
Test drives with customer OTP
Book a slot, verify the customer with an OTP, and take licence and before-and-after vehicle photos. Home visits work the same way.
Sales
Booking approval and receipts
Price and discount go to a manager for approval; a rejection needs remarks. Receipts carry attachments, next to the on-road price sheet and allotment.
Sales
Invoice, delivery checklist and challan
Invoices with the tax breakdown and your own number series, a delivery checklist and challan. The cashier marks the invoice complete.
Sales
Vahan and RTO tracker
Seven stages for private registrations and four for business: temporary and permanent numbers, plate and smart-card handover and documents, updated by your team.
Vehicles and money
New-car stock and ageing
Stock by location, model, variant and colour, in transit and available, with ageing buckets, transfers and the demo fleet.
Vehicles and money
Used-car exchange evaluation
Checklist inspection with photos, a block on duplicate RC or chassis numbers, manager price approval and conversion to used stock.
Vehicles and money
Finance, insurance, accessories and extended warranty
Financier and insurer details per customer, accessory kits, extended warranty and attach-rate dashboards.
Vehicles and money
Accounts vouchers and GST/TCS reports
Vouchers, cashier opening balance, cash denomination, day-wise collections, and GST, TCS, FASTag and life-tax reports.
People and visibility
Targets and leaderboards
Self, team and OEM targets, achievement against each, and rankings by salesperson and branch.
People and visibility
Role dashboards and report builder
A dashboard per role across about fifteen KPIs, PDF and Excel reports, and a report builder.
Learn more about Role dashboards and report builderPeople and visibility
Mobile app for iPhone and Android
Sales consultants, telecallers, evaluators and managers run their day from the phone.
Learn more about Mobile app for iPhone and AndroidPeople and visibility
Multi-brand groups on one login
One login across brands and branches, with a switcher. Roles and menus are set up as data, not custom code.
Illustration · sample data
DMS vs CRM
A CRM wins the sale. A DMS runs the dealership.
Many Indian dealers buy a CRM for leads and keep everything after the booking in Excel. A DMS covers both halves.
| Car dealership CRM | Dealer management system | |
|---|---|---|
| Main job | Car dealership CRM:Win the sale: leads, follow-ups and test drives. | Dealer management system:Run the dealership: the sale, plus stock, delivery, registration and accounts. |
| Where it stops | Car dealership CRM:Usually at the booking. | Dealer management system:After delivery and RTO registration, with the exchange car and add-ons attached. |
| Stock and allotment | Car dealership CRM:Rarely included. | Dealer management system:New-car stock by model, variant and colour, ageing and allotment. |
| Exchange cars | Car dealership CRM:A note on the lead, at most. | Dealer management system:Inspection checklist, photos, price approval and used-car stock. |
| Money | Car dealership CRM:Out of scope. | Dealer management system:Booking receipts, invoices, vouchers and GST/TCS reports. |
| Who logs in | Car dealership CRM:Sales team and managers. | Dealer management system:Sales, reception, evaluators, cashier, accounts, managers and the MD. |
Cyepro DMS includes the CRM. Read the full DMS vs CRM comparison for car dealerships or see the Cyepro automotive CRM overview.
Roles
Who uses it in your dealership
Each role sees its own menu, dashboard and approvals. Pick a role to see what it works on.
Owner / MD
MD, director or business head
Dashboards, approvals, live bookings, targets and stock across branches.
- Bookings and retail against target, branch by branch
- Approvals waiting for them
- Stock and ageing across the group
MD assistant · Beta
Illustration · sample data
GM
GM, AGM or branch manager
Branch performance, approvals, team targets and lead reshuffles.
- Their branch against target, by team
- Leads to reshuffle between consultants
- Approvals for their branch
Illustration · sample data
Sales manager
Sales manager or team leader
Approves bookings and lead drops, transfers leads, tracks team targets.
- Discount and booking approvals
- Lead drops with the reason given
- Lead transfers across the team
Illustration · sample data
Sales consultant
Sales consultant (DSE)
Enquiries, follow-ups, test drives, home visits, bookings, proforma and receipts.
- Today's tasks on the phone app
- Test drive booking with customer OTP
- Proforma and booking receipts
Illustration · sample data
Telecaller
Telecaller or CRE
Pre-enquiry calls, live leads and call recordings.
- Live leads to call, newest first
- Pre-enquiry calls
- Call recordings
Illustration · sample data
Cashier
Cashier
Invoices marked complete, the cashier opening balance and cash denomination.
- Invoices waiting to be marked complete
- Opening balance for the day
- Cash denomination
Illustration · sample data
Accounts
Accounts
Vouchers, day-wise collections and payments, and GST, TCS, FASTag and life-tax reports.
- Vouchers by account head
- Day-wise collections and payments
- Tax reports, exported to Excel
Illustration · sample data
Also on Cyepro: receptionists for walk-in capture and complaint logging, evaluators for used-car inspection and price approval, and finance, insurance and accessories managers with their own workflows and attach-rate dashboards.
What to check before you choose a DMS
Questions worth asking any vendor, including us.
- Which lead sources does it take in, and which would be switched on for you?
- Who sets the approval rules for discounts, lead drops and exchange prices?
- What happens to the customer record after the invoice?
- Where do stock, exchange, finance and insurance details live?
- What can sales staff do from the phone app?
- How does it handle several brands and branches?
- What does it not do today, for example accounting exports?
The longer version is our checklist for choosing a dealer management system in India.
How a dealership gets started
Setup is configuration, not custom code. Your masters, roles and rules go in as data.
A demo with your process
We walk through your lead sources, approval rules, branches and reports.Masters loaded from Excel
Models, variants, colours, price components, branches and staff, by bulk upload.Roles, approvals and lead rules
Who approves discounts, how leads are assigned, which WhatsApp messages go out.Training by role, then go live
Sales consultants on the app, managers on approvals, accounts on vouchers and reports.
Pricing
Plans from ₹2,499 a month.
Public monthly prices in rupees. Multi-branch and multi-brand groups get custom terms.
- Up to 5 users
- Core CRM
- WhatsApp wallet
- Priority support
- Up to 10 users
- Everything in Team
- Dedicated account manager
FAQ
Frequently asked questions
What is a dealer management system for a car dealership?
A dealer management system, or DMS, is the software a car dealership runs its business on. It records each customer from the first enquiry through test drive, booking, invoice, delivery and RTO registration, and links stock, exchange cars, finance, insurance, accessories and accounts to that same record. Owners and managers then work from one set of numbers instead of registers, Excel sheets and WhatsApp groups.
What is the difference between a DMS and a CRM?
A car dealership CRM manages leads and follow-ups until the customer books. A DMS runs the whole dealership: the same sales funnel plus vehicle stock and allotment, exchange evaluation, invoices, delivery, RTO registration, finance and insurance add-ons, and accounts. Cyepro DMS includes the CRM, so a lead captured from CarWale on Monday is the same record that is invoiced, delivered and registered later.
Does Cyepro DMS work with CarDekho, CarWale and Facebook leads?
Yes. Cyepro takes leads from CarDekho, CarWale and 91Wheels, Facebook and Instagram lead ads (where set up for your dealership), your dealership website and Excel uploads, and your team can add walk-ins and calls from the app. Duplicate phone numbers are blocked, and each new lead is assigned by your rules: round robin by role, territory by pincode, or manual allocation. Which sources are switched on is set up for each dealership.
Can Cyepro track RTO registration?
Yes. The RTO tracker follows seven stages for private registrations and four for business registrations, including temporary and permanent numbers, number plate and smart-card handover, and the documents for each step. Staff update the stages; Cyepro does not pull status from Vahan automatically. So when a customer calls to ask about the RC or number plate, anyone at the dealership can answer from the screen.
Does it handle GST and TCS reports and accounts vouchers?
Yes. The accounts module covers account heads, voucher types, cashier opening balance, cash denomination, day-wise collections and payments, and GST, TCS, FASTag and life-tax reports, with Excel bulk upload for more than thirty masters. Cyepro does not export to Tally today, so if your accountant works in Tally, plan for the reports to be entered there.
How much does a dealer management system cost in India?
Prices vary widely between vendors and by the number of users and branches. Cyepro publishes its plans: Starter at ₹2,499 a month for one user, Team at ₹4,999 a month for up to five users, and Scale at ₹9,999 a month for up to ten users. Multi-branch and multi-brand groups get custom terms. Every plan starts with a demo using your own process.
Related
Keep exploring
Car showroom management software
Walk-ins, lead assignment, test drives with OTP, booking approvals and deliveries on the showroom floor.Read more about Car showroom management softwareMD dashboard and MIS reports
Target vs achievement by branch, model and source, stock ageing, reports and the MD AI assistant (Beta).Read more about MD dashboard and MIS reportsCyepro.Ai voice and WhatsApp agents
AI agents designed to call every lead and book test drives and service visits. Now in early access.Read more about Cyepro.Ai voice and WhatsApp agentsAll Cyepro features
The full feature list, from lead capture and follow-up tasks to WhatsApp updates and dashboards.Read more about All Cyepro featuresWhat is automotive CRM?
How dealerships use a CRM for lead capture and follow-up, and what to evaluate before choosing one.Read more about What is automotive CRM?
Cyepro DMS
See Cyepro DMS with your own process.
Bring your lead sources, approval rules and branch list. We will show you how they run in Cyepro.